The Bellboy is responsible for carrying out the task ordered by the Bell Captain and he will be responsible for the following tasks;
- welcoming guests
- escorting guests with their baggage to their room when check-in.
- escorting guests with their baggage from their room when check-outs
- Make the parking requests for guests vehicles
- Carefully and safely handle the luggage and baggage of the guest.
Bellboy job description and General duties
- Welcoming guests at the main entrance, and greeting them appropriately as per the time.
- Escort guests to their rooms and explain hotel facilities.
- Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest’s request.
- Assist with valet parking during the arrival and departure of the guest.
- Receive and store the guest luggage and keep a proper record of level tags
- Store the guest’s luggage in the luggage room and respond to their request.
- Tie the luggage tags to the guest’s luggage, especially for group check-in.
- Guide the guests to arrive at the reception desk and to wait beside them.
- Receive the room key from the front desks and escort the guest to the room.
- If guest want to change the room be prepared for, transferring baggage from one room to another.
- You should remember the guest by name especially;
- repeat guests,
- VIPS, repeat guest
- long-staying guests and
- always greet guests as saying Welcome again
- Recommend to the guest about the Food and Beverage outlets’ operational times.
- Quickly check the guest room when the guests checking out to ensure that they have.
Health & Safety Duties;
- Follow the health and safety procedure.
- Reporting of hazardous situations or deficiencies in health and safety arrangements.
- Use any equipment according to the training.
- Do not mess with or misuse something for health & safety purposes.
Experience required for the bellboy
- 1 – 3 years of experience may require
- as Bellman,
- Hotel Driver, or
- Valet Parking Driver.
- The valid driving license may require
- Able to speak the English language clearly and fluently.
- Ability to Provide excellent customer service and maintain a professional demeanor.
- Ability to communicate effectively with others both verbally and written.
- Able to move the lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds.
- You may require a stand or walk for a longer period of time.
- You should not have any problem with overhead below the knees, bending twisting and pulling.
