As Service Desk Engineer will act as the first point of contact to report issues and faults relating to the service to provide 1st level of support for the following; • Hardware & Software issues for desktops and Laptops • Operating system issues • Printer, Scanner & IP Phone issues • Banking application issues • LAN issues.
This is a demanding support position, which calls for excellent customer service and support skills.
Skills
Required Qualifications & Experience: • Ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products. • University Degree (IT) • At least 1 year or more relevant IT related experience. • Has a network support experience or background (CCNA equivalent). • Has a Windows OS and Microsoft Applications support experience or background (MCP equivalent). • Has a Windows Administration support experience (MCSA equivalent) • Has a Citrix support experience or background on Thin-Client implementation. • Has a SCCM administration or support experience is a must. • Has a good communication skills and customer oriented individual (BPO experience). • ITIL certification • Team player, flexible on work shift timing schedule. • Willing to work on demanding environment with minimal supervision
Language • English – Fluently Oral & Written • Arabic Speaking added as an advantage.
Other similar jobs that might interest you
